Refund policy

OVYR Return and Refund Policy

We accept eligible returns requested within 14 days of delivery.

Eligibility

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.

Made-to-order or personalized items cannot be returned unless they arrive defective, damaged, or incorrect. Gift cards and final-sale items are also non-returnable.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives and contact OVYR as soon as possible if the item is defective, damaged, or incorrect. If the issue is confirmed, OVYR will cover the reasonable return-shipping cost and arrange a replacement or refund, as appropriate.

Return shipping

For an eligible return caused by a change of mind, the customer is responsible for return-shipping costs. Original shipping charges are not refundable. Returns sent without prior authorization may not be accepted.

Cancellations

You may request a cancellation before the order has entered fulfillment. Once an order has been processed or shipped, it cannot be cancelled and must follow the return process above.

Refunds

We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method. Processing time after approval depends on the payment provider or bank.

To start a return or ask a question, use the contact information published on byovyr.com.